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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carley Mitchell

June 27, 2025

5  out of  5
rating by Carley Mitchell
"Brittney was so sweet and helpful! No complaints!"
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Dylan Gilbert

June 27, 2025

5  out of  5
rating by Dylan Gilbert
"I talked to Lee she was very professional and quick definitely recommend!"
We responded:
"Dylan, thank you for the kind words! We’re so glad James could assist with your new policy so quickly and efficiently. We look forward to serving you for many years to come! - Jason "
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Jess

June 27, 2025

5  out of  5
rating by Jess
"Best customer service I’ve ever received from an insurance company. Highly recommend!"
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Cpt. Robert Christian

June 26, 2025

5  out of  5
rating by Cpt. Robert Christian
"Brittany was able to provide comprehensive communication and an understanding of prioritizing information that is needed for accurate analysis and decision-making by the client/customer."
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Lily Schirtzinger _

June 24, 2025

5  out of  5
rating by Lily Schirtzinger _
"I had a great experience with Brittney and she was very helpful!"
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Tammy Gregory

June 24, 2025

5  out of  5
rating by Tammy Gregory
"I love being a customer with State Farm and have been for years! Lee is so easy to work with and a pleasure to talk with! Thanks Lee for getting me set up on my new vehicle!"
We responded:
"Tammy, Thank you so much for choosing us for your insurance needs! We're so glad we could help with your auto insurance, thank you for your loyalty! - Jason"
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Joe Hausenpepper

June 24, 2025

1  out of  5
rating by Joe Hausenpepper
"Raised my premium over 100% over time. No accidents, no tickets, zero claims. I canceled them and switched to Progressive and saved a ton of $. Then they still took out the payment and have not responded to my email for a refund. I will report this to the BBB next."
We responded:
"Hey Joe…I looked in our system and I can’t find your name associated with my office. Were you insured with another State Farm agency? If I can look into this matter any further for you, please give my office a call. "
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latoya stewart

June 21, 2025

5  out of  5
rating by latoya stewart
"Brandon was awesome!! He helped me with all my insurance needs and explained everything to me in a way that I could understand. I’m excited to continue working with him! 😁"
We responded:
"Latoya, thank you so much for your kind words! I’m thrilled to hear that James provided such excellent service and made the process clear and understandable for you. He’s a valuable member of our team, and we’re lucky to have him. We look forward to continuing to work with you and ensuring you’re always well taken care of. If you ever need anything, don’t hesitate to reach out! - Jason"
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Kara Osburn

June 21, 2025

5  out of  5
rating by Kara Osburn
"Lee Dennis has been so helpful for us and our auto insurance !"
We responded:
"Kara, Thank you for the great feedback! We’re so glad Lee has been helpful with your auto insurance needs. We’ll be sure to share your kind words with him. We appreciate your trust and look forward to continuing to serve you! - Jason"
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Joseph Teteak

June 18, 2025

5  out of  5
rating by Joseph Teteak
"Very helpful and loved talking to Brittany thank you so much!"
We responded:
"Joseph, Thank you so much for your kind words! We’re thrilled to hear that Brittany was helpful and enjoyable to talk to. We’ll be sure to pass along your thanks—she’ll be so happy to hear it! - Jason"
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John Drawe

June 18, 2025

5  out of  5
rating by John Drawe
"This guy was awesome"
We responded:
"John, Thanks so much for the 5 stars! We’re grateful for your trust in our team. - Jason"
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Jennifer Jones

June 12, 2025

5  out of  5
rating by Jennifer Jones
"Agency staff always follows up on my calls or requests. Very friendly and considerate."
We responded:
"Jennifer, Thank you for your kind feedback! We’re glad to hear our team consistently follows up and provides friendly, considerate service. We appreciate your trust and look forward to continuing to support you! - Jason"
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Joshua Park

June 10, 2025

5  out of  5
rating by Joshua Park
"Transitioning to a new location is never easy..Isaac did a phenomenal job at making sure that my coverage was uninterrupted..& I received the best possible rate for my premium..thanks Isaac, for making things on my TO-DO list a little easier!!"
We responded:
"Joshua, I’m happy to hear Isaac took such great care of you and we could provide you with a positive insurance experience. Our team takes pride in delivering top-notch support to our customers. -Jason"
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TheMonsterHD325

June 6, 2025

5  out of  5
rating by TheMonsterHD325
"Very nice"
We responded:
"Hello, thank you for taking the time to leave a 5 star review! -Jason "
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Rose Miller

June 3, 2025

5  out of  5
rating by Rose Miller
"Very friendly and helpful. Too care of my needs very quick."
We responded:
"Thank you so much for your kind words, Rose! We’re glad to hear you had a great experience and that we could take care of everything quickly. If you ever need anything else, we’re just a call away! - Jason"
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Jay Hall

June 2, 2025

5  out of  5
rating by Jay Hall
"Lee did an amazing job working with us today, thank you so much for everything."
We responded:
"Thank you for the wonderful feedback, Jay! We're so glad to hear Lee was able to help and made your experience a great one. We truly appreciate your support! - Jason"
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Brittany Tanksley

May 30, 2025

5  out of  5
rating by Brittany Tanksley
"Incredibly friendly and helpful and made the stressful job of shopping for car insurance so simple! Libby was friendly and efficient and I can't recommend this office enough!"
We responded:
"Brittany, thank you kindly for the nice review and feedback about the service you received from our team. We are always thrilled to assist you with your insurance needs! - Jason "
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Carla Miller

May 30, 2025

5  out of  5
rating by Carla Miller
"Recently did a review of my policy with Brittany. Appreciate the level of detail on my coverages and her recommendations for changes."
We responded:
"Thank you for taking the time to leave this review! We're so glad Brittany was able to walk you through your coverages and offer helpful recommendations. We appreciate the opportunity to review your policy and make sure everything still fits your needs. -Jason"
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Mark and Georgia de Araujo

May 27, 2025

5  out of  5
rating by Mark and Georgia de Araujo
"Brittney has been thorough in providing answers to all our many questions, has presented options clearly when we had to make choices, and seems to be intent on providing us the coverage we need."
We responded:
"Thank you for the kind words! We’re so glad to hear Brittney was able to guide you through your options and provide clear, helpful answers along the way. Making sure you feel confident in your coverage is always our goal! - Jason"
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Robyn Giles

May 27, 2025

5  out of  5
rating by Robyn Giles
"Our agent has been thorough, patient, and very attentive with all of our insurance needs!"
We responded:
"Robyn, thank you for recognizing our efforts! We appreciate you taking the time to share your experience with our State Farm office in Frankfort."
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Tina Neeley

May 23, 2025

5  out of  5
rating by Tina Neeley
"Lee was amazing. She answered all my questions and handled my claim quickly. She made the process very easy and turned a frustrating incident into a painless experience. Can’t thank her enough!"
We responded:
"Tina, thank you for this! We take pride in helping all of our customers understand what they're purchasing. We are so glad you had a great experience and joined our State Farm family!"
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Stephanie Pierce

May 23, 2025

5  out of  5
rating by Stephanie Pierce
"Always so nice"
We responded:
"Stephanie, thank you for the kind feedback! Glad to know you're satisfied. - Jason "
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Tiffany Green

May 23, 2025

5  out of  5
rating by Tiffany Green
"Lee was very helpful this morning! Very sweet and patient with answering my many questions."
We responded:
"Tiffany, it means so much to my team and I that you have taken the time to share this great feedback with us. Thank you very much! - Jason"
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Robert Headrick

May 15, 2025

5  out of  5
rating by Robert Headrick
"Libby was awesome helped me out and got me taken care of."
We responded:
"Our wish is that we always provide you with an excellent customer service experience, Robert. We could not be more happy to see such kind feedback! Thank you - Jason"
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Abigail Adams

May 15, 2025

5  out of  5
rating by Abigail Adams
"Brittney was extremely helpful. She helped us navigate our complicated situation of living out of state on a military base while also being considered KY residents."
We responded:
"Our goal will always be to leave you with a satisfying experience, Abigail! Thank you for taking the time to share this! - Jason"